Shipping & Returns
Shipping Policy
We offer FREE SHIPPING with any order over $150 USD
All other orders incur a flat rate of $9.00 USD and ship UPS and takes 5 - 7 business days from order confirmation
MIJU is NOT RESPONSIBLE for ANY & ALL damages that may occur in the shipping process, however we do insure all orders against accidental handling issues.
If this happens please do not hesitate to contact us though the CONTACT FORM and have your order number available.
We are not responsible for incorrect mailing addresses. If an item is returned to us as
UN-DELIVERABLE you will be required to pay additional shipping costs to resend
the order
WE ARE NOT RESPONSIBLE FOR ANY DUTIES OR TAXES UPON ARRIVAL OF YOUR ORDER
Return & Exchange Policy
MIJU items are made by hand and have irregularities that we view as part of their charm. Because of the handmade nature of our products and our desire to be as eco-friendly as possible we cannot accept returns on ANY of our merchandise.
We do acknowledge that sizing can be an issue and we advise our shoppers to be aware of their measurements before ordering. Necklace listings have guides to length and we can always assist with any questions through our contact page.
In the event that an item becomes damaged NOT from normal wear & tear, simply contact us and we will advise.
Our pieces are delicate and meant to be treated with care. Please read the CARE INSTRUCTIONS and make sure to keep them out of water and away from oils, fragrances, and other corrosive liquids as this will compromise the jewelry. Personal body oils may tarnish pieces, however this is not a valid reason for a return as it is beyond our control.